SnowBus >> Member >> FAQ

We pick up at the Airport Station Bus Exchange near the Vancouver Airport (YVR) Main Terminal. The Airport Station Bus Exchange is immediately next to the Delta Vancouver Airport Hotel and is a three minute taxi ride from the YVR Main Terminal and about a five minute tax ride from the YVR South Terminal. Taxi Fare is approximately $10, plus a 15% gratuity. If you are a guest of the Delta Vancouver Airport Hotel, you can use its shuttle from the YVR Main Terminal to the Hotel. Once you are at the Hotel, the Airport Station Bus Exchange can be found across the parking lot from the Hotel’s Lobby.

How much does it cost?

Rates to ride SnowBus may vary depending on whether you board in Richmond or Vancouver. Prices start from $18.87 one way and $33.96 Return (SnowCard Rate), plus Goods and Services Tax (GST) and a $2 booking fee per transaction.
SnowCard members receive preferred rates on travel to Whistler.
Please click here for a complete list of rates.

To view our schedule for, please click here. You may print a copy of this list for your records.

Yes. The Whistler Blackcomb taxi loop is located in the center of the village and Whistler Gondolas are located in upper village about 5 minute walk away.
Blackcomb base is located about 15 minutes away.

You do not need to be a member to ride SnowBus.
However, SnowCard membership provides you with discounts on rides to Whistler, food, beverages and other entertainment venues in Vancouver and Whistler.

To qualify for ALL the deals listed on the website’s benefits page. For example, member benefits include on-mountain discounts for food and beverage, retail and rentals.

You can become a SnowBus member by obtaining a SnowCard for a small annual fee. For details visit http://www.snowbus.ca/snowbus/_cont/sc_snowcard.aspx.
If you are a BC resident of a 4x4, Edge or ISIC cardholder, your SnowCard is free! Call our office at 604-685-7669 for details on how to get your card today.

Yes! Whistler residents can ride SnowBus between Metro Vancouver (including Richmond) and Whistler, plus become SnowClub members with all of the benefits by obtaining a SnowCard. To register for a SnowCard visit http://www.snowbus.ca/snowbus/_cont/sc_snowcard.aspx.

Yes – we do group booking discounts for 10 guests and more. Custom charters are also available throughout British Columbia with our luxury motor coaches for groups of up to 56 guests. For details, email Sales @ SnowBus.ca or visit http://www.snowbus.com/snowbus/_cont/bo_group_ch.html.

You should notify staff at SnowBus at last 48 hours before canceling your ticket. Please call the office directly at 604-685-7669 or 1-866-766-7669 to cancel your ticket and gain your refund. Cancellation between 24 and 48 hours will result in a $15 fee.

Yes. Everyone needs current government issued identification to ride SnowBus, except children 12 and under traveling with a parent or guardian. Children 12 and under must be accompanied by an adult.

Yes – depending on the bus stop. Visit the Bus Stop / Maps Page of the SnowBus website as some stops do not allow for walk-ons. To avoid disappointment as paying during pick up is equivalent to stand by travel where a seat is not guaranteed, we highly encourage you to book in advance.
To check seat availability, please contact customer service at 604-685-7669 or
1-866-SNOWBUS.

Phone (604) 685-7669 to inquire about lost items left on SnowBus. To pick up your item, please visit in person the SnowBus office at 208-318 Homer Street, Vancouver, British Columbia. SnowBus is not responsible for items left on its buses.

Pets are not allowed on the bus. This policy exists for the safety, health and well being of passengers as well as your pet.

Accommodations and packages in Metro Vancouver and Whistler, plus SnowBus tickets, can be purchased through Tourism British Columbia by phoning 1-800-Hello-BC or (604) Hello-BC.
You can also book with our hotel partner in Vancouver, the Comfort Inn Downtown by phoning 604-605-4333 or 1-888-605-5333. Visit www.ComfortInnDowntown.com for details.

Yes. Customers should remove their own luggage. We have hosts onboard the bus to assist you with your luggage. Please discuss this matter with customer service staff at the time of booking.

If you forget you username, please contact staff at SnowBus. We will be happy to assist you with resetting your password, arranging your next booking or any other questions that you may have.

Yes. Our online reservation system enables you to make reservations for you and your friends. Just visit the online booking page to plan a trip for you and your friends.